Directly compensate the telecom consumers harassed by unsolicited telemarketing SMS or calls

BJP’s newly constituted Telecom Consumer Cell took up the issue of unsolicited commercial communication (SMS and voice calls) with the chairman of Telecom Regulatory Authority of India (TRAI) on January 27. In a memorandum presented to TRAI chairman Dr JS Sarma in New Delhi, a delegation of the Cell, led by its national convener Shri Sanjay Bhalla, demanded direct compensation to the telecom consumers who suffer from unsolicited telemarketing SMS or phone calls.

The memorandum demanded the implementation of a system that makes it mandatory for telecom service providers and telemarketers to pay telecom users for unsolicited text SMSs and automated voice calls. The delegation demanded the TRAI to issue a notification directing the Access Providers to directly credit to the accounts of telecom users, Rs five for every unsolicited commercial communication SMS and Rs 10 for every unsolicited commercial communication voice mail.

Shri Bhalla claimed that the system is technically feasible. "We have discussed this issue with several telecom providers and they do not see much difficulty in implementing this system," he said. He pointed out that the TRAI chairman principally agreed to their demand and assured them to study it.

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