MEMORANDUM
OF
UNDERSTANDING
Between
Department of Telecommunications
GOVT. OF INDIA
And
Bharat Sanchar Nigam Ltd.
For the Year 2012-13
MEMORANDUM OF UNDERSTANDING
PART-I
VISION / MISSION AND OBJECTIVES
VISION:
a) Be the leading telecom service provider in India with global presence
b) Create a customer focused organization with excellence in customer care, sales and marketing
c) Leverage technology to provide affordable and innovative telecom services / products across customer segments
MISSION:
a) Be the leading telecom service provider in India with global presence
· Generating value for all stakeholders – employees, shareholders, vendors & business associates
· Maximizing return on existing assets with sustained focus on profitability
· Becoming the most trusted, preferred and admired telecom brand
· To explore International markets for Global presence
b) Creating a customer focused organization with excellence in sales, marketing and customer care
· Developing a marketing and sales culture that is responsive to customer needs
· Excellence in customer service-”friendly, reliable, time bound, convenient and courteous service”
c) Leveraging technology to provide affordable and innovative products/services across customer segments
· Offering differentiated products/services tailored to different service segments
· Providing reliable telecom services that are value for money
d) Providing a conducive work environment with strong focus on performance
· Attracting talent and keeping them motivated
· Enhancing employees skills and utilizing them effectively
· Encouraging and rewarding individual and team/group performance
e) Establishing efficient business processes enabled by IT
· Changing policies and processes to enable transparent, quick and efficient decision making
Building effective IT systems and toolsOBJECTIVES:
· To be the Leading Telecom Services provider by achieving higher rate of growth so as to become a profitable enterprise.
· To provide quality and reliable fixed telecom service to our customer and thereby increase customers confidence.
· To provide customer friendly mobile telephone service, with focus on Value added service and data services, of high quality and play a leading role as GSM operator in its area of operation.
· Strategy for:
I. Rightsizing the manpower
II. Providing greater customer satisfaction
· Contribute towards:
I. Broadband customers base in India as envisaged in draft National Telecom Policy 2011.
II. Providing broadband connectivity to 2.5 lakhs Village Panchayats as per Government policy
· To leverage the existing infrastructure of BSNL for facilitating implementation of other government programmes and initiatives particularly in the rural areas.
To look for the opportunity of possible expansion of BSNL footprint globally by exploring international telecom developing markets such as Africa.
PART-II
EXERCISE OF ENHANCED AUTONOMY AND DELEGATION OF POWERS
· BSNL exercises various powers delegated under Mini-Ratna Category-I Enterprise as and when need arises.
DEPARTMENT OF TELECOMMUNICATION,
GOVT.OF INDIA
Government shall endeavor to assist BSNL in the following matters:
i. Re-imbursement of deficit on account of commercially non-viable services.
ii. Refund of upfront BWA spectrum License fee.
iii. Issue of a soft loan which has been requested by BSNL for an actual loan of Rs. 15000 crores for 10 years with a moratorium of 5 years.
iv. Center/State governments and PSUs should give priority to BSNL for their telecom service requirement.
v. Pension Contribution is collected on the maximum of the scale in IDA instead of on actual pay drawn which is contrary to the procedure followed in respect of CDA scales.
vi. Funding Support for VRS
