well BSNL service technically is good and better than anyone else. but the Customer support is horrible, they don't know anything i.e. which includes, reading,speaking, technology. the other problem is bribe in office for contracts and also with competators.
an example, BSNL 3G was excellent i.e. 2mbs speed before Airtel Launced there 3G in Bangalore. Once Airtel annonced 3G, BSNL 3G started showing problem why is it so? what happend all of a sudden? how money did BSNL ppl took to downgrade this service. this is problem? fix it ppl will go bsnl.
an example, BSNL 3G was excellent i.e. 2mbs speed before Airtel Launced there 3G in Bangalore. Once Airtel annonced 3G, BSNL 3G started showing problem why is it so? what happend all of a sudden? how money did BSNL ppl took to downgrade this service. this is problem? fix it ppl will go bsnl.
Posted by: Rahul - 02 Mar, 2011
A. The core reason for the poor state is the Management and No check from Government. The BSNL is managed by ITS. They are not leaving the BSNL and not absorbing in BSNL. The TOP managers managing in CIRCLES are on verge on retirement and thus having no creativity and interest in work. They are only working on NUMBER GAME. No one is interested in Revenues. The ITS culture is that sub ordinates (ITS) always say "YES SIR" wheather it is RIGHT or WRONG. More over most of the schemes and Plans are created in "A.C. ROOMs' far away from customers and no suggestion are taken from field units. Most of the managers believe in "WE DONT WANT INTELLIGENT OFFICERS and WORKERS but WE WANT OBEYING AND CHAMMACH STAFF".
Therefor it is very essensial to replace the TOP manager and prefarebly from MARKET PROFESSIONALS
Therefor it is very essensial to replace the TOP manager and prefarebly from MARKET PROFESSIONALS
Posted by: RAJA - 02 Mar, 2011
: i think BSNL should be privatised for some years, say 5 years. Employees should not be retrenched. The private player so choosen should make good use of BSNL staff strength, should continue to hold organise training programmes etc for better & efficient implementation of manpower.The private player should be allowed to take the best possible talent from the industry on deputation/ purely contract basis as BSNL is also facing staff shoratge.After the required period say 5 years, definitely the private player would have made huge profits.Long live BSNL.
Posted by: chintamani - 02 Mar, 2011
4:i think u r right. In Britain also this model was previously followed. case of British Telecom. why not try it for BSNL? worth a try.
ritesh replied to: chintamani
post - 02 Mar, 2011
post - 02 Mar, 2011
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Dear readers,
All those above are comments to an article “Can BSNL survive competition”? which states “It has to find ways to retain its number one position in the market and the trust of its customers by providing prompt, efficient, and courteous service. The firm also should identify the product changes needed to give it a competitive edge in the market with quality products and services at fair and reasonable rates. It should establish an efficient business processes enabled by strong IT backup. The company should create a team of excellent capacity to lead the marketing, sales and distribution of its products. It should also work on more interesting and result oriented promotional activities to expand its mobile network and rural reach. Appropriate career planning and training should be given to its employees and should readdress their grievances to create a conducive work environment with strong focus on performance.”
All those above are comments to an article “Can BSNL survive competition”? which states “It has to find ways to retain its number one position in the market and the trust of its customers by providing prompt, efficient, and courteous service. The firm also should identify the product changes needed to give it a competitive edge in the market with quality products and services at fair and reasonable rates. It should establish an efficient business processes enabled by strong IT backup. The company should create a team of excellent capacity to lead the marketing, sales and distribution of its products. It should also work on more interesting and result oriented promotional activities to expand its mobile network and rural reach. Appropriate career planning and training should be given to its employees and should readdress their grievances to create a conducive work environment with strong focus on performance.”
To read the article in full click here
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