NU/TN/CHQ dt.03.01.2015
To
The Dy. General Manager,
(Restructuring)
BSNL Corporate Office, New Delhi-110 001.
Sub : Draff proposal for BSNL Manpower plan and Staffing Norms for Territorial Circles.
Ref : BSNLCO Letter No:4-1/2010-Reg. dated 26.12.2014
With reference to the proposed draft on BSNL Manpower plan and Staffing Norms as stated above, this union submit the following opinions for favour of consideration.
Regarding restructuring of SSAs, we suggest the following.
The BSNL has already proposed re-organisation of SSAs based on the revenue. We welcome this suggestion as it will give responsibility to the Head of SSA with reference to the improvement on performance and development of the SSA. In the present set up no body is taking responsibility for the improvement of performance and development at their respective level. i.e.,
(a) At SSA level, the GM/PGM is not in a position to concentrate on the SSA for which he is posted as he is holding additional charge of more than one SSA due to shortage of ITS GMs.
(b) In the SSAs where the post of GM is vacant, the DGMs are not taking any interest or responsibility citing the General Manager who is holding additional charge of the SSA. Thus neither the GM nor the DGM is taking any responsibility for the performance and development of the SSA.
Therefore BSNL may implement its proposal of re-organising SSAs on the basis of revenue instead of the recommendations of Deloittee committee.
As regards Non-Executive cadres we fully endorse the views of the restructuring branch in para 7.4 of the draff HR Plan dated 24.12.2014. To reduce the manpower cost to the Company, the proposal of the VRS Scheme in para 1.4 may be implemented so that the senior employees who are not grasping the new technology and drawing more salary by virtue of their longer years of service may be given VRS by replacing them with new recruits of adequate educational qualification to pick-up the new technology. Their salary also will be less when compared to the salary of the above mentioned seniors. Thus there will be savings on account of salary expenditure and the efficiency also will be increased due to the induction of new talent with updated technology.
To improve the quality of service particularly for maintenance of land line, restoration of original system of LI/SI and cable splicer is very much essential for identifying the fault locations and also rectifying the same by guiding the junior TMs. The service of LI and cable splicer may also be utilized for laying underground cables (whether copper or OFC) to major projects as they have already laid cables throughout the length and breath of the country in DOT and having sufficient work experience in the matter.
With regard to the cadre of Sr.TOAs we would like to suggest accepting the recommendation of BCG committee, as their services are required more in customer service centre. Opening of more customer service centre will help the growth than the appointment of franchisees.
We agree that the Executives in BSNL are totally lagging behind in Sales and Marketing and also customer services. they are not relishing the customers approaching them in the customer service centre with service grievances. In fact the officer-in-charge of the CSCs should sit in the open hall like the officers sitting in the Banks along with their counter staff.
Big educational institutions and industries can be approached by the Executives only, for Sales and Marketing the products of the company as it cannot be done by the Telecom Mechanics or other Non-Executives. Thus the area of Sales, Marketing and Customer service should be strengthened without delay to improve the performance and increase the revenue. Thus the new recruits in the cadre of JTO/JAOs etc., may be entrusted with the job of Sales and Marketing by fixing targets per month giving some sort of performance incentives. This will boost the revenue of the company.
We hope that the above opinions will be considered with proper perspective taking into account the interest of the company.
Thanking You,
Yours sincerely
(D.CHANDRASEKARAN)
Circle Secretary &
Jt. General Secretary
Copy to
1) The GS, NUBSNLW (FNTO), CHQ, New Delhi-1.
2) The Director (HR), BSNL, New Delhi.
3) The GM (SR), BSNL, New Delhi.
To
The Dy. General Manager,
(Restructuring)
BSNL Corporate Office, New Delhi-110 001.
Sub : Draff proposal for BSNL Manpower plan and Staffing Norms for Territorial Circles.
Ref : BSNLCO Letter No:4-1/2010-Reg. dated 26.12.2014
With reference to the proposed draft on BSNL Manpower plan and Staffing Norms as stated above, this union submit the following opinions for favour of consideration.
Regarding restructuring of SSAs, we suggest the following.
The BSNL has already proposed re-organisation of SSAs based on the revenue. We welcome this suggestion as it will give responsibility to the Head of SSA with reference to the improvement on performance and development of the SSA. In the present set up no body is taking responsibility for the improvement of performance and development at their respective level. i.e.,
(a) At SSA level, the GM/PGM is not in a position to concentrate on the SSA for which he is posted as he is holding additional charge of more than one SSA due to shortage of ITS GMs.
(b) In the SSAs where the post of GM is vacant, the DGMs are not taking any interest or responsibility citing the General Manager who is holding additional charge of the SSA. Thus neither the GM nor the DGM is taking any responsibility for the performance and development of the SSA.
Therefore BSNL may implement its proposal of re-organising SSAs on the basis of revenue instead of the recommendations of Deloittee committee.
As regards Non-Executive cadres we fully endorse the views of the restructuring branch in para 7.4 of the draff HR Plan dated 24.12.2014. To reduce the manpower cost to the Company, the proposal of the VRS Scheme in para 1.4 may be implemented so that the senior employees who are not grasping the new technology and drawing more salary by virtue of their longer years of service may be given VRS by replacing them with new recruits of adequate educational qualification to pick-up the new technology. Their salary also will be less when compared to the salary of the above mentioned seniors. Thus there will be savings on account of salary expenditure and the efficiency also will be increased due to the induction of new talent with updated technology.
To improve the quality of service particularly for maintenance of land line, restoration of original system of LI/SI and cable splicer is very much essential for identifying the fault locations and also rectifying the same by guiding the junior TMs. The service of LI and cable splicer may also be utilized for laying underground cables (whether copper or OFC) to major projects as they have already laid cables throughout the length and breath of the country in DOT and having sufficient work experience in the matter.
With regard to the cadre of Sr.TOAs we would like to suggest accepting the recommendation of BCG committee, as their services are required more in customer service centre. Opening of more customer service centre will help the growth than the appointment of franchisees.
We agree that the Executives in BSNL are totally lagging behind in Sales and Marketing and also customer services. they are not relishing the customers approaching them in the customer service centre with service grievances. In fact the officer-in-charge of the CSCs should sit in the open hall like the officers sitting in the Banks along with their counter staff.
Big educational institutions and industries can be approached by the Executives only, for Sales and Marketing the products of the company as it cannot be done by the Telecom Mechanics or other Non-Executives. Thus the area of Sales, Marketing and Customer service should be strengthened without delay to improve the performance and increase the revenue. Thus the new recruits in the cadre of JTO/JAOs etc., may be entrusted with the job of Sales and Marketing by fixing targets per month giving some sort of performance incentives. This will boost the revenue of the company.
We hope that the above opinions will be considered with proper perspective taking into account the interest of the company.
Thanking You,
Yours sincerely
(D.CHANDRASEKARAN)
Circle Secretary &
Jt. General Secretary
Copy to
1) The GS, NUBSNLW (FNTO), CHQ, New Delhi-1.
2) The Director (HR), BSNL, New Delhi.
3) The GM (SR), BSNL, New Delhi.
